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Privacy Policy

Glass of the Sun Solar - Panel Cleaning Service

Effective Date: December 29, 2025

Introduction

Glass of the Sun Solar ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar panel cleaning services or visit our website.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

Contact Information

  • Full name

  • Phone number

  • Email address

  • Mailing address

  • Property address (if different from mailing)

Service Information

  • Property details and access instructions

  • Solar panel specifications and locations

  • Service history and preferences

  • Appointment scheduling details

  • Communication preferences

Payment Information

  • Billing address

  • Payment method details

  • Transaction history

  • Invoice records

Property Access Information

  • Gate codes or access codes

  • Parking instructions

  • Pet information

  • Special access requirements

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring website

  • Geographic location data

Photos and Documentation

We may take photographs of:

  • Your solar panels before and after cleaning

  • Property conditions for safety and documentation

  • Damage or concerns that need attention

How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Scheduling and performing cleaning services

  • Communicating about appointments

  • Accessing your property safely

  • Processing payments and invoicing

  • Maintaining service records

Business Operations

  • Quality assurance and training

  • Customer support and service improvement

  • Billing and accounting

  • Legal compliance and record-keeping

Marketing and Communications

  • Sending service reminders and maintenance recommendations

  • Promotional offers and special discounts (with your consent)

  • Company updates and newsletters

  • Customer satisfaction surveys

Safety and Security

  • Protecting our employees and customers

  • Preventing fraud and unauthorized access

  • Resolving disputes

  • Complying with legal obligations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers We may share information with trusted third-party vendors who assist with:

  • Payment processing

  • Scheduling and booking systems

  • Email and communication services

  • Website hosting and analytics

  • Accounting and bookkeeping

Legal Requirements We may disclose information when required to:

  • Comply with legal obligations, court orders, or subpoenas

  • Protect our rights, property, or safety

  • Investigate fraud or security issues

  • Enforce our Terms and Conditions

Business Transfers If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

With Your Consent We may share information for other purposes with your explicit consent.

Data Security

We implement reasonable security measures to protect your information, including:

  • Secure data storage systems

  • Encryption of sensitive information during transmission

  • Limited employee access to personal information

  • Regular security assessments

  • Secure payment processing through PCI-compliant systems

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

  • Maintain business records

Typically, we retain:

  • Active customer records: Duration of business relationship plus 7 years

  • Payment records: 7 years for tax and accounting purposes

  • Service photos: 3 years for quality assurance

  • Marketing communications: Until you opt out or unsubscribe

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request access to your personal information

  • Receive a copy of your data in a portable format

Correction

  • Request correction of inaccurate or incomplete information

  • Update your contact or service preferences

Deletion

  • Request deletion of your personal information

  • Note: We may need to retain certain information for legal or business purposes

Opt-Out

  • Unsubscribe from marketing communications

  • Opt out of certain data collection practices

Restriction

  • Request limitation on how we use your information

Objection

  • Object to certain processing of your information

To exercise these rights, contact us at:

We will respond to your request within 30 days.

Marketing Communications

Email Marketing

  • We may send promotional emails about our services, offers, and updates

  • You can opt out by clicking "unsubscribe" in any marketing email

  • Service-related communications (confirmations, reminders, invoices) are not affected by opt-out

Text Messages

  • We may send appointment reminders and service updates via SMS

  • You can opt out by replying STOP to any text message

  • Standard message and data rates may apply

Phone Calls

  • We may call regarding scheduling, service, or follow-up

  • You can request to be placed on our do-not-call list

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage

  • Improve user experience

  • Track marketing campaign effectiveness

Types of Cookies

  • Essential cookies: Required for website functionality

  • Analytics cookies: Help us understand how visitors use our site

  • Marketing cookies: Track advertising effectiveness

You can control cookies through your browser settings. Disabling cookies may limit website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors. If we discover we have collected information from a child, we will delete it promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt out of the sale of personal information

  • Right to deletion of personal information

  • Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

To exercise your CCPA rights, contact us at info@glassofthesunsolar.com or (213) 274-6777.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal or regulatory requirements

  • New features or services

We will notify you of material changes by:

  • Posting the updated policy on our website

  • Updating the "Effective Date" at the top

  • Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Glass of the Sun Solar

We will respond to all inquiries within a reasonable timeframe.

Your Consent

By using our services or providing your information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Last Updated: December 29, 2025

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