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A legal disclaimer

Refund Policy

Glass of the Sun Solar - Panel Cleaning Service

Effective Date: December 29, 2025

Our Commitment

At Glass of the Sun Solar, we're committed to delivering exceptional solar panel cleaning services that maximize your system's efficiency. Your satisfaction is our priority, and we stand behind the quality of our work.

Satisfaction Guarantee

If you're not completely satisfied with our cleaning service, please contact us within 48 hours of service completion. We will return to re-clean your panels at no additional charge.

Refund Eligibility

Full or partial refunds may be issued under the following circumstances:

Full Refund (100%)

  • Service was not performed as scheduled without prior notification

  • Technician failed to arrive during the scheduled service window

  • Work was not completed due to company error or equipment failure

Partial Refund (50%)

  • Service quality did not meet our published standards after one re-cleaning attempt

  • Panels were not cleaned to the level specified in your service agreement

No Refund

  • Customer was unavailable during scheduled service time without 24-hour notice

  • Access to panels was denied or not possible due to customer-side issues

  • Weather conditions made safe cleaning impossible (rescheduling offered)

  • Customer requests refund more than 7 days after service completion

  • Dissatisfaction is due to factors beyond our control (existing panel damage, system malfunction, etc.)

How to Request a Refund

  1. Contact us within 7 days of service at info@glassofthesunsolar.com or (213) 274-6777

  2. Provide your service date, address, and reason for the refund request

  3. Include photos if applicable to support your claim

  4. Allow us 2-3 business days to review your request

Refund Processing

  • Approved refunds will be processed within 5-7 business days

  • Refunds will be issued to the original payment method

  • You will receive email confirmation once the refund is processed

Cancellation Policy

  • Cancel 24+ hours before scheduled service: Full refund of any prepayment

  • Cancel less than 24 hours before service: 50% cancellation fee

  • No-show without cancellation: No refund

Weather-Related Rescheduling

If we cancel due to unsafe weather conditions, you may choose to reschedule at no charge or receive a full refund.

Questions?

Contact our customer service team at:

This policy may be updated periodically. Current version available at www.glassofthesunsolar.com/refund-policy

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